Contact Us
Our dedicated support team is available to assist you with account inquiries, gaming issues, payment concerns, and responsible gambling resources. We maintain compliance with Canadian gaming regulations and provincial licensing requirements. Whether you require urgent assistance or have general questions, multiple contact channels are available to ensure your concerns are addressed promptly and professionally.
Primary Contact Methods
We offer several convenient ways to reach our customer support team. Our live online chat is available during extended hours for immediate assistance with account-related issues. For detailed inquiries requiring documentation, please email us at [email protected]. Phone support is accessible at 1-888-742-3589 EST, Monday through Sunday, 8:00 AM to midnight. All communication channels comply with Canadian privacy legislation and data protection standards.
| Contact Channel | Availability | Best For |
|---|---|---|
| Online Chat | Extended Hours | Immediate Assistance |
| 24/7 | Complex Issues | |
| Phone | 8 AM – Midnight EST | Urgent Matters |
Support Departments and Response Guidelines
Our support structure includes specialized teams handling account management, responsible gaming counselling, technical troubleshooting, and payment processing. Response times vary by department: chat responses average 2-5 minutes, email inquiries receive replies within 24 hours, and phone calls are answered within queue availability. For responsible gambling concerns, dedicated counsellors provide confidential guidance in accordance with provincial regulations.
- Have your account number or registered email available
- Clearly describe your issue or inquiry
- Provide relevant transaction IDs for payment matters
- Allow 24-48 hours for complex account investigations
- Contact provincial gambling authorities for regulatory disputes
Last updated: January 22, 2026